Privacy Policy

1. Introduction

At Véline, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, make a purchase, subscribe to our newsletter, or interact with us in any other way. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of personal information:

a. Information You Provide

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  Contact details (name, email address, phone number, postal address) when you create an account, place an order, register for marketing, or contact us.
  
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  Payment details such as billing information (collected securely via third-party payment processors).
  
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  Product preferences, feedback, and any testimonials you submit.
  

b. Automatically Collected Information

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  Device and browser data (IP address, browser type, device identifiers, operating system, etc.)
  
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  Website usage data (pages visited, time spent, clicks, referring store or search terms) collected via cookies, pixel tracking, or similar technologies.
  

c. Third-Party and Public Sources

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  Marketing data from third-party platforms (e.g., social media engagement, analytics tools) where you interact with us with permission.
  

3. How We Use Your Information

We use your personal information for the following purposes:

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  To process and fulfill orders, including delivering products and communicating about their status.
  
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  To manage your account and provide customer support.
  
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  To send marketing, promotional information, and newsletters (where you have provided consent).
  
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  To understand website usage and improve our products, services, and user experience via analytics.
  
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  To comply with legal obligations, such as tax and record keeping.
  
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  To prevent fraud, enhance security, and enforce our policies.
  

4. Legal Basis for Processing (UK/EU Users)

If you're in the UK or EU, we process your personal data based on the following legal grounds:

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  Contractual necessity (e.g., fulfilling an order).
  
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  Consent (e.g., when subscribing to marketing emails).
  
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  Legitimate interests, such as improving our services or preventing fraud—always balanced against your rights.
  

5. How We Share Your Information

We may share personal information with:

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  Service providers and partners: shipping carriers, payment processors, IT support, marketing platforms, and analytics tools.
  
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  Legal or regulatory bodies, when required to comply with laws or protect our rights.
  
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  Business transfers: if Véline merges with or is sold to another company, information may be transferred as part of that transaction.
  
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  Aggregate or anonymized data for analysis—this doesn’t identify you personally.
  

6. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

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  Enable the functionality of our site (e.g., login sessions).
  
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  Analyze site usage and improve performance and user experience.
  
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  Deliver targeted advertising or personalized content (with your consent, where required).
  

You can usually manage or block cookies through your browser settings, but this may impact some site features.

7. Your Privacy Rights

Depending on your jurisdiction (e.g., UK/EU), you may have rights including:

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  The right to access your data.
  
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  The right to correct inaccurate or incomplete information.
  
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  The right to delete your data (in certain circumstances).
  
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  The right to restrict or object to processing.
  
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  The right to data portability (receiving your data in a readable format).
  
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  The right to withdraw consent, at any time, for marketing communications.
  

To exercise these rights, contact us at info@velinebeauty.com. We may request verification to protect your data when processing such requests.

8. International Transfers

Your personal data may be transferred to, and processed in, countries outside your country of residence—by using Véline services, you agree to such transfers. We will ensure appropriate safeguards are in place in compliance with applicable laws.

9. Data Retention

We retain your information only as long as necessary:

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  To fulfill the purposes outlined (e.g., process orders, provide customer support).
  
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  As required or permitted by law for record-keeping, accounting, or legal compliance.
  
  Once no longer needed, we securely delete or anonymize your data.
  

10. Data Security

We take reasonable technical and organizational measures to safeguard your personal data like encryption, access controls, and secure servers. Despite this, no method of transmission is 100% secure; please act cautiously.

11. Children’s Privacy

Our services are not intended for individuals under 16 years old. If we become aware that a minor has provided us with personal data without consent from a parent or guardian, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. The effective date at the top will show when it was last revised. For significant changes, we'll notify you via email or a prominent notice on our site.

13. How to Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact:

Véline

Email: info@velinebeauty.com